Refund policy

Thank you for shopping with Dojoshair. Every piece in our shop is made by hand,
and we genuinely want you to love yours. If something isn't right, here's how
we handle it.

Because our scrunchies, bonnets, and headbands are worn on the hair and skin,
we can't accept returns on those items once they've been opened or worn — this
is simply for hygiene reasons, and it's standard practice for hair accessories.
Thank you for understanding.

If your order arrives damaged or something is wrong with the craftsmanship,
please email us at dojosofficial@gmail.com within 3 days of delivery with your order
number and a photo of the issue. We'll make it right with a replacement,
a repair, or a full refund — whichever you prefer.

If we accidentally sent you the wrong item, let us know within 3 days of
delivery and we'll send the correct one or refund you in full, including any
return shipping costs.

For items that are eligible for return (such as bags and gift items that are
unused and in their original packaging), you have 14 days from delivery to
request a return. Return shipping is at your own cost unless the return is
needed because of a mistake on our end.

Once we receive and check an approved return, refunds go back to your original
payment method within 5 to 10 business days. For damage claims that don't
require a return, refunds are issued as soon as the claim is approved.

A few things we can't take back: opened or worn hair accessories, custom or
personalized orders, and anything marked as final sale.

To start a return or a damage claim, just email dojosofficial@gmail.com with your order
number and we'll take it from there.